Questions - Terms and Conditions.

1. What is the process when I arrive to Quito? If you have reserved your apartment everything is ready. You will have to specify the exact date and hour and we will be expecting you. You sign the lease, pay the rent IN CASH, and we inventory the apartment together. (Remember the credit card is only accepted for paying the apartment in advance through the internet) 2. How do I make a reservation? You choose your preferred apartment from the choices on the webpage. Then fill out the form on the link called "Get Available Dates" on the apartment page. Later, you will receive a confirmation e-mail, where you will find a link to the reservation page. There you can pay 99US$ which will be discounted from the total amount. The rest of the apartment value must be paid in cash before entering the apartment during check-in. 3. How often is cleaning done? It is done twice a month or once each two weaks, and you will previously know the date and the time. You will have to leave the apartment for two hours to let workers finish their job. It includes bed clothes and change of towels. If you want, additional cleaning could be done for an extra price. 4. What policies do you have? Remember we want to ensure that you stay in a safe, clean and quiet place. Apartment sublet, pets and parties are not allowed. 5. What is PayPal®? It is part of the north american group ebay that operates all around the world. It helps to make credit card payments easier through a secure internet site. PayPal® prevents fraud and protects all your credit card information. 6. Why is the form needed? This is a normal procedure people have to do when renting an apartment in Ecuador. 7. How does the deposit work? The amount is $200 for every apartment, and it is completely returned at the end of the lease if anything on the apartment has not been damaged beyond normal wear and tear. 8. Do you have a refund policy? Yes, we have. PayPal® offers this option. For more information visit this web site: https://www.paypal.com/cgi-bin/webscr?cmd=_pbp-info-outside Other policies: · A passport or national ID must be presented at check-in. . The use of the property by more than the capacity limits of the property will result in the immediate termination of the rental agreement. Non-registered people using continuosly any of the apartment's equipement, will be considered as a new registration each person (30US) · Any cancellation made with 30 or more days notice before your scheduled arrival date will be charged half reservation fee. Any cancellation made with less than 30 days notice will be charged the entire reservation fee. Any cancelation should be made within 30 days of your initial payment. . Any Change on your check-in date (up to 7 days) is allowed only once and with 30 or more days notice before your scheduled arrival date. Else, the lease will start on the first mentioned date.

If you have more questions about any apartment in Quito Ecuador, please don't hesitate to contact us. One of our staff will answer you as soon as possible.

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